Returns, Refunds & Cancellations

Effective date: 30 August 2026

This policy applies to purchases made on www.noohsay.com. Marketplace orders must be raised through the marketplace where the order was placed and remain subject to its applicable policy. Nothing in this policy limits rights available under applicable consumer law.

1. Return eligibility

A return request may be submitted within the eligibility period shown on the relevant product page or order information, or where required by applicable law.

A return may be considered where the item is:

  • damaged or defective on arrival;
  • different from the item ordered;
  • incomplete, including missing pack quantities or components; or
  • otherwise eligible under the product's approved return conditions.

2. Condition of returned products

Unless the product arrived damaged or defective, it must be unused, unwashed and returned with its original tags, accessories, instructions, invoice and packaging. Products showing use, washing, staining, alteration, odour, damage after delivery or missing components may be refused after inspection.

3. Product exclusions

For hygiene, safety or customisation reasons, opened or used bedding, customised items, clearance or final-sale items, and other products identified as non-returnable on their product page may not be eligible for return except where damaged, defective, incorrect or required by law.

4. How to request a return

  1. Email info@noohsay.com within the applicable return period.
  2. Provide your order number, product name, reason for return and contact details.
  3. Attach clear photographs and, where requested, an opening or unboxing video showing the product, packaging, labels and issue.
  4. Wait for return authorisation and collection or self-ship instructions. Do not send a parcel to an address without confirmation.

5. Reverse shipping

Where a return is accepted because of seller error, damage, defect, an incorrect item or missing quantity, NOOHSAY will provide the approved return instructions. For other eligible returns, any reverse-shipping responsibility or deduction will be communicated before the return is authorised.

6. Exchanges

Exchanges are subject to product eligibility, stock availability and inspection. If an exchange is unavailable, an approved refund may be offered.

7. Inspection and refunds

Returned products are inspected after receipt. If approved, the refund is initiated to the original payment method unless another method is agreed or required. The time taken for the amount to appear may vary by bank or payment provider. Applicable deductions, if any, will be communicated before processing.

8. Cancellations

An order can be cancelled before dispatch or courier handover. After dispatch, cancellation may not be possible and the applicable return rules will apply after delivery.

9. Contact

For return, refund or cancellation support, email info@noohsay.com with your order number.